Frequently asked questions

Complete the form with your name, email address, phone number and a password. You will receive the confirmation by email and, within the next 24 hours, the call from your personal manager for the activation. Registration is free and does not oblige you to deposit the same day.

To be over 18, live in the United Kingdom and complete identity verification (passport or driving licence, proof of address and a liveness check) before withdrawals are enabled. The Basic plan’s minimum deposit is £250.

No. The market analysis runs automatically and your manager guides you through activation and setup. That said: lack of experience does not reduce the risk of losing money, which is why we recommend starting with small amounts.

Yes. The dashboard works in desktop and mobile browsers with the same features: monitoring, reports, limit adjustments and withdrawal requests. You can also speak to your manager by phone or chat during opening hours.

There is no monthly fee and no opening, maintenance or inactivity charges. The trading fee is up to 0.58% per transaction, currency conversion up to 1.50% and the forex spread starts at 0.8. Deposits and withdrawals carry no fee from the platform.

Every fee is shown before you confirm a trade, and the dashboard history details the charges on each movement. The complete cost table is on the fees and pricing page.

No. No strategy, automated or manual, guarantees profits: performance depends on market behaviour and losses are possible, including the total loss of capital. The risk disclosure explains it in detail.

They analyse the market continuously (prices, volumes, volatility and trends) and execute the strategies you activated according to their rules and the limits you set. They do not trade on hidden criteria: every action is logged with its reasoning.

Yes. You configure the pairs and markets to watch, choose the active strategies and decide which notifications to receive. You can pause a strategy or the entire monitoring at any time from your dashboard.

You choose which: relevant moves in your assets, order executions or changes in market state. Account security alerts (new sign-ins, data changes) are always on to protect you.

Yes, with the built-in simulator: it runs the strategy on real market data without committing funds. It is the recommended way to get to know a strategy before activating it.

Yes. Trading cryptocurrencies, currencies, gold and shares involves the risk of partial or total loss of capital. Automation brings execution discipline, not certainty of results.

Yes, in both directions: it amplifies gains and losses alike. The platform shows each asset’s recent volatility and the strategies take it into account, but no control eliminates it.

No. Mitigations exist (loss limits, pauses during extreme volatility, diversification), but market risk cannot be eliminated, only managed. Distrust anyone who promises otherwise.

Trading funds are held with the connected exchanges and personal data is processed in line with the Privacy Policy, encrypted and with restricted access. The platform does not use your data for advertising purposes.

Turn on two-step verification, use a long unique password, review sign-in alerts and close any sessions you do not recognise from the dashboard. The details are on the security page.

You request recovery from [email protected] by verifying your identity. The process is strict on purpose: it is the barrier that stops someone else pretending to be you.

Withdrawals can only be requested by the verified holder, to destinations in their own name. Exchange API keys are configured without the withdrawal permission.

Tell your manager or write to [email protected] describing what happened and when. Issues are answered within the first working hour.

Ask your manager for an explanation by phone or chat: that is what they are there for. You also have the getting started guide and the site’s articles.

By following the procedure on the complaints page: you write to the official email, receive a reference number and a reply within defined deadlines. The process is free.

Yes: use the form on the contact page and a specialist will answer your questions before you decide to open an account.

In the crypto basics guide: what they are, why prices move, volatility and risk management, explained in plain language.

Yes: the articles on common trading mistakes, manual versus automated trading and trader psychology complement this section.

In the Documents menu: terms, privacy, risks, KYC/AML, withdrawals and licences.

Yes. Withdraw the available balance and request closure from support. There is no penalty for closing the account; some records are retained under legal obligation, as set out in the privacy policy.

One account per person. If you need different structures (for example, a corporate account), discuss it with your manager for the corresponding process.